Managed IT Services

The Problem With Break-Fix IT
Traditional IT support charges you when things break. That means your IT vendor's success depends on yoursystems failing. GDP's managed services model flips that equation: we're incentivized to prevent problems, not profit from them. 

With a monthly flat fee, wemonitor, maintain, and proactively secure your environment around the clock.Most issues are detected and resolved before you ever notice them. 

What's Included
‍•      24/7/365 Network Monitoring — Our NOC watches your systems continuously, with automatic alerts and immediate response protocols
•      1-Hour Ticket Response — Every support request is acknowledged within one hour, every time
•      Patch Management — We evaluate, test, and deploy security updates on a consistent, secure schedule
•      Firewall & Security Management — Proactive firewall monitoring, virus sweeps, and threat detection
•      Backup Verification — We don't just set up backups — we verify them regularly so you know your data is protected
•      Systems Administration — We act as an extension of your IT staff, handling administration tasks so your team can focus on the business
•      Performance Optimization — Regular tuning to keep your computers and network running at peak performance
•      Detailed Reporting — Monthly reports on system health,events, and remediation activity 

Managed IT Pricing
‍Starting at $49/month perend point. Contact us for a custom quote based on your environment size and needs. Every engagement includes a formal SLA and documented service scope — no surprises. 

Industries We Serve in Salem
•      Healthcare — HIPAA-compliant IT management for medical practices and clinics
•      Legal — Secure, confidential IT environments for law firms
•      Finance — Compliance-focused IT support for financial services firms
•      Manufacturing — Reliable infrastructure support for production environments
•      Small Business — Right-sized IT support for Salem's growing SMBs 

Frequently Asked Questions

‍Q: What does 'managed ITservices' actually mean?A: It means we take full responsibility for monitoring, maintaining, and supporting your IT environmenton an ongoing basis — for a predictable monthly fee. Think of us as your outsourced IT department. 

‍Q: How quickly do you respondto issues?A: Our NOC team acknowledges every ticket within one hour. Most remote issues are resolved the same day.On-site visits are scheduled as quickly as the same day for critical issues. 

‍Q: Do you work withbusinesses outside Salem?A: Our primary service area is Salem and the Willamette Valley, but we can support remote users anddistributed teams anywhere in Oregon. 

‍Q: What if I already havesome IT systems in place?A: We'll conduct a free assessment of your current environment before recommending any changes. We work with what you have and improve over time. 

‍Q: Is there a contract?A: We offer both month-to-monthand annual agreements. Annual clients receive priority scheduling and discounted rates.